WEB RETURNS POLICY
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 28 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
Please note that items must be returned with all barcode tags and labels intact. We do not offer refunds on-line for any jewellery items purchased. Refunds are not available on underwear and earrings due to hygiene reasons.
Refunds can only be carried out if you return your order to Customer Services at the below returns address.
If you have any issues with returning your items please email firstname.lastname@example.org quoting your returns number, order number, name, items you wish to return and reason for return.
Unfortunately, we currently do not offer exchanges on the website.
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address below.
All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.
RETURN DELIVERY CHARGES
Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed
from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.
Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
If your card has expired or has been declined, we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our warehouse team, we will email to let you know.
If you do not receive an email from us within 28 days, please contact Customer Service and we will consider this for you.
REFUNDS OF DELIVERY CHARGES
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders.
CANCELLATION OF AN ORDER
Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD’s or software which have been unsealed; magazines; or tailor-made / customised products).
In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them.
Once we have received the items we will refund you on the payment option you used to purchase the order with.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.
Your UK statutory rights are not affected by our returns policy.
All mailed returns should be sent to the following address:
Matching Trends is a trading name of Yenaled Ltd
Matching Trends Customer Services
27 Old Gloucester Street